Our commitment to transparency and your rights
Effective date: March 3, 2026
These Terms of Service (“Terms”) govern your access to and use of www.tightcase.com and the TightCase service (the “Service”) operated by 10Twelve Holdings, LLC d/b/a TightCase (“TightCase,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Questions about these Terms?
The Service is intended for individuals 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 and capable of entering into a binding agreement.
TightCase provides automated review of text you submit through the Service to help identify issues such as missing elements, potential contradictions, clarity/grammar concerns, timeline inconsistencies, completeness prompts (who/what/when/where/how), and evidence documentation checks. Spelling and grammar checks run entirely in your browser. The scrubbed report is sent for peer-level review of completeness, consistency, and legal sufficiency.
TightCase does not generate sentences or paragraphs for you to insert into your report. The Service is designed to highlight areas of improvement and provide suggestions, prompts, and issue-spotting guidance -- not to draft your report.
CJIS scrubbing is performed on a best-effort basis using automated pattern matching. No automated system is perfect. TightCase does not guarantee that all criminal justice information will be identified and removed in every case. You are responsible for ensuring compliance with your agency's CJIS policies.
The Service is provided for informational and assistance purposes only and does not constitute legal advice. TightCase is not a law firm, does not provide legal services, and does not create an attorney-client relationship.
You are solely responsible for:
To use certain features, you must create an account. You agree to provide accurate and complete information, including email, name, rank/title, department/agency, and state.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accounts are single-user only and may not be shared.
You agree that you will not:
We may monitor for abuse and enforce these restrictions to protect the Service and users.
We may offer a free trial period. A payment method may or may not be required until the free trial ends. After the free trial ends, you must subscribe to continue using paid features.
Subscriptions are billed in advance on a recurring monthly basis and auto-renew until canceled. By subscribing, you authorize us (through our payment processor) to charge the applicable subscription fee and any taxes.
For more detail, please review our Privacy Policy.
The Service, including its software, design, text, graphics, and other content (excluding content you submit), is owned by TightCase or its licensors and is protected by applicable intellectual property laws.
You retain ownership of the text you submit. Before review, all criminal justice information is scrubbed in your browser. Only the scrubbed version is transmitted for analysis, and it is not stored.
If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, modify, and incorporate that feedback into the Service without compensation to you.
We aim to keep the Service available, but we do not guarantee uninterrupted access. The Service is provided on an “AS IS” and “AS AVAILABLE” basis.
We may modify, suspend, or discontinue any part of the Service at any time, including changing features, pricing, or credit costs. If changes materially affect your subscription, we will make reasonable efforts to provide notice.
The Service may integrate with or rely on third-party services (including Vercel, Supabase, Stripe, and Anthropic). TightCase does not control third-party services and is not responsible for their acts or omissions. Your use of third-party services may be subject to those providers' separate terms and policies.
We may suspend or terminate your access to the Service immediately if:
You may stop using the Service at any time and may request account deletion by emailing support@tightcase.com.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIGHTCASE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIGHTCASE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIGHTCASE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO TIGHTCASE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless TightCase and its owners, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to:
You and TightCase agree that disputes will be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding.
The arbitration will be administered by a recognized arbitration provider under its applicable rules. Unless you and TightCase agree otherwise, the arbitration will take place in Dallas County, Texas, or may be conducted remotely where permitted.
Unless we both agree otherwise, arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules in effect at the time the arbitration is filed.
The arbitrator may award any relief that a court could award on an individual basis. Payment of arbitration fees and costs will be governed by the AAA rules and applicable law. Each party will bear its own attorneys' fees unless the arbitrator awards otherwise under applicable law.
You may opt out of this arbitration agreement by sending an email to support@tightcase.com within thirty (30) days of first accepting these Terms. Your email must include: (i) your name, (ii) the email address associated with your account, and (iii) a clear statement that you want to opt out of the arbitration agreement. If you opt out, the “No class actions” provision still applies to the fullest extent permitted by law.
This arbitration agreement is governed by the Federal Arbitration Act.
If a court determines that any part of this arbitration section is unenforceable, the remainder will remain in effect.
To the extent any dispute is not subject to arbitration, these Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any such dispute will be brought in state or federal courts located in Dallas County, Texas, and you consent to personal jurisdiction there.
We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet or hosting failures, governmental actions, or widespread service outages.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice by posting the updated Terms on the Site and updating the Effective Date. Your continued use of the Service after the changes become effective constitutes your acceptance.
These Terms (together with the Privacy Policy and any other policies posted on the Site) constitute the entire agreement between you and TightCase regarding the Service and supersede any prior agreements or understandings.
Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Severability
If any provision of these Terms is held unlawful or unenforceable, the remaining provisions will remain in full force and effect.
Headings
Headings are for convenience only and do not affect interpretation.
Survival
Sections that by their nature should survive termination will survive, including (without limitation) intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and miscellaneous terms.
Questions about these Terms?